FAQ

ORDERING

Do I need an account to place an order online?

No you do not have to set up an account on our website in order to place an order. We do recommend you create an account. Setting up an account is easy and you can do this while placing your order. Having an account will also enable you to store credit cards, shipping information, track past orders and build a wish list.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.

What if an item is out of stock?

All items are subject to availability. If items that you order are out of stock, subject to a delay, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.

DELIVERY/SHIPPING

When will I receive my order?

All orders ship out between 7-14 business days after payment has been approved.

Can I track my order?

Yes, we’ll track your order on your behalf and provide you with the details.

Can I change my shipping address once my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Will I have to sign for my order?

We do not require proof of delivery for orders unless you request a signature be required.

RETURNS & EXCHANGES

How do I receive a refund and will I be refunded for the full value of my order?

Unsuitable items may be refunded or exchanged within 14 days of our dispatch date (7 days for sale items). Before you return something you must notify us within 48 hours of receiving an item. Sale items must be returned within seven days. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached.

SAFE ONLINE SHOPPING

Is it safe to use my credit card online at CampusLATELY Apparel?

We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Paypal & E-Commerce.

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will CampusLATLEY Apparel share, rent or sell your personal information.

GENERAL QUESTIONS

How do I create a Campuslatelyapparel.com account?

Go to ‘Create Account,’ you will then be provided the steps to create your account.

I have forgotten my password – what shall I do?

Go to ‘Your Account’ then click the ‘Forgotten Password’ link, you will then be emailed the details.

TECHNICAL QUESTIONS

I cannot process my order.

If problem persist please email us at customercare@campuslatelyapparel.com.

An Error message says my card details are incorrect?

If problem persist please email us at customercare@campuslatelyapparel.com.